Return and Refund Policy for Dressamina Online Marketplace
This Return and Refund Policy (“Policy”) is a critical component of Dressamina’s commitment to providing a transparent and reliable shopping experience for our clients. Dressamina, the premier online marketplace for wedding dresses, herein referred to as “Dressamina,” understands the significance of your wedding day and aims to ensure that your bridal experience is as seamless as possible. By engaging in any transaction on our platform, you acknowledge and agree to adhere to the terms and conditions outlined herein.
It is worth noting that Dressamina acts as 3rd party platform for vendors and brands listed in Dressamina. As a marketplace, each brand and transaction maybe unique to each client and vendor, with certain conditions when the order was procured, such as if order is customised or made to measure, if the order was procured during a sale period, if the vendor was offering a special sale event, etc…. In this scenario, each vendor may have their corresponding return and refund policy that does not fall under Dressamina’s return and refund policy. Dressamina acts as an intermediary between client and vendor. Any return and refund is done by the vendor. Dressamina does not directly refunds the client from its own account or returns the dress in its own capacity but contacts the vendor to do so if a request is made by the client. Dressamina, however, can assist the client in any dispute arising from Return and Refund issues.
1. Returns Eligibility
Dressamina contacts the vendor and helps in facilitating the return of wedding dresses in compliance with the general following conditions:
a. Unworn and Unaltered: Dresses must be in their original, unworn, and unaltered condition. Any modifications or alterations, including resizing, are considered void of return eligibility.
b. Within the Return Window: Clients must initiate the return process within a specified window from the date of delivery, and receipt of the product, not later than 7 days upon receipt. as indicated on the product page. Late returns may not be accepted.
c. Authorized Returns Only: Clients are required to obtain authorization from Dressamina’s customer support team prior to initiating a return. Unauthorized returns may not be accepted or processed.
2. Return Process
To initiate a return, clients are advised to follow these steps:
a. Contact Customer Support: Reach out to the vendor and Dressamina’s customer support team via to request authorization for the return. Please provide all necessary information, including the order number and reason for return.
b. Receive Return Instructions: Once authorized, clients will receive detailed instructions on how to prepare and ship the dress back to the designated return address.
c. Inspection and Verification: Upon receipt of the returned dress, Dressamina will inspect and verify its condition and will forward it to the vendor. If the dress meets the eligibility criteria, a refund or exchange will be initiated with the vendor as per the client’s preference.
3. Refund Options
Clients may opt for either a refund or an exchange for an eligible returned dress:
a. Refund: Clients choosing a refund will receive the purchase price of the dress, minus any applicable fees (e.g., restocking fees, return shipping costs, etc.), in accordance with the original payment method used. Please note that it may take several business days for the refund to process, depending on the payment provider’s policies.
b. Exchange: Clients may also request an exchange for a different dress available on the Dressamina platform, provided it is of equal or lesser value. Additional fees may apply for exchanges of greater value.
4. Non-Returnable Items
Certain items are not eligible for return or refund:
a. Custom-Made Dresses: Dresses that are custom-made or made-to-order according to the client’s specific measurements and design preferences are non-returnable.
b. Final Sale Items: Items marked as “Final Sale” are non-returnable and non-refundable.
5. Cancellation Policy
Clients may cancel their order within a specified period from the date of purchase, as indicated on the product page of the vendor. Each vendor has a unique timeline and policy for cancellation depending in the catwgory of the vendor, may it be a ready collectionor custom made. Cancellation requests should be directed to the Vendor and Dressamina’s customer support team.
Conclusion
Dressamina is dedicated to ensuring a positive and memorable bridal shopping experience. Our Return and Refund Policy is designed to provide clarity and fairness to both clients and vendors on our platform. We encourage clients to review this Policy thoroughly and contact our customer support team for any inquiries or assistance.
Please note that this Policy may be subject to updates or modifications from time to time. Clients are encouraged to periodically review this Policy to stay informed of any changes.
Dressamina is a marketplace. As such vendors on the marketplace have its own refund and return policy depending on the order and transaction. The return and refund policy above, is a general parameter for Dressamina to help and assist clients should a request be made for return and refund. The refund and return ultimately lies in the responsibility of the vendor. Dressamina acts as an abiter In resolution of these requests.
